"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." - Bill Gates
No truer words were spoken and I'm sure Bill speaks from experience.
I have been involved in a few ISO9000 implementations at the Steering Committee Project level and I have seen first hand the danger in installing technology, or ISO9000 certification standards of documentation, on processes and procedures that are inefficient. Technology should be installed to eliminate or reduce processes and procedures that save time and ultimately save money. This only works if your existing systems are efficient.
Before you buy the technology ask yourself if the person selling the technology can help you with improving your efficiencies? The internet is a prime example of what I'm saying here. If you just install a website based on what you want you may not get what you need. You need to first identify your needs and then install the right solution on the internet. This is the difference between hiring a technocrat to build you a website versus a Business Consultant trained in the internet with the resources to build you an internet presence who will stay with you as a trusted business partner ensuring a return on your investment.
If you select the right resources, the right business, and the right expert consultant, who specializes in the technology you want to install even if they are not the cheapest you will in the long term save more than you spend.
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